Frequently asked questions

We recommend calling us or sending a WhatsApp message to book before coming in for an examination or vaccination; that way our vet can be prepared and your waiting time is shorter. For neutering and other surgery, you need to book at least one day in advance.

We are open 24 hours a day, 7 days a week. In an emergency, please call +90 541 923 87 90 before you set off so our vet can prepare while you are on your way.

The clinic’s address is Osmangazi Mh. Porsuk Bulvarı Eğri Sk. No:5, Odunpazarı / Eskişehir. It is easy to reach from across Eskişehir via Porsuk Boulevard. The “Get Directions” button on our pages opens directions to the clinic in Google Maps.

Yes. There is a large parking area right in front of the clinic, so you can come straight in without looking for a space — useful when carrying your pet or in an emergency.

Our services are primarily for cats and dogs. For other species, please call us before coming in.

Yes. Our team speaks English as well as Turkish, so you can ask us about appointments, examinations and treatment in English. Call +90 541 923 87 90 or send us a WhatsApp message.

Yes. We are open 24/7, so you can come in day or night. So that our vets can prepare, please call +90 541 923 87 90 before setting off.

Stay calm and call +90 541 923 87 90; a short description helps our vet prepare while you are on your way. Do not give human medicines or try to make your pet vomit without speaking to a vet. If you suspect poisoning, bring the packaging of the product your pet swallowed. For more, see our emergencies page.

Yes. The dates of combination, feline leukemia and rabies vaccinations and of internal/external parasite treatments for every cat and dog registered with us are stored in our digital records. When a vaccine is due, an automatic SMS reminder is sent to your phone.

Our vet plans a personalized vaccination schedule based on your young pet’s age, general health and lifestyle. Bringing your new kitten or puppy for a general examination in the first days is the best way to start the vaccination and parasite program at the right time.

It depends on your pet’s age, whether they go outdoors, where they live and the season. Our vet will recommend a suitable plan based on this, and treatment dates are tracked in our records just like vaccinations.

Yes. Because surgery requires operating-room scheduling and anesthetic precautions, it must be booked at least one day in advance. On the morning of the operation, it is important to bring your pet in after the fasting period recommended by our vet (usually 8–12 hours).

Book at least one day in advance and follow the fasting period our vet specifies (usually 8–12 hours). Before surgery your pet’s general condition is assessed in an examination, and a blood test can be done at our clinic to screen for anesthetic risk. Please tell our vet about any medication your pet takes or past illnesses.

We prefer isoflurane gas (inhalation) anesthesia, a safe standard, especially for older or sensitive patients and longer operations. Breathing, pulse, body temperature and oxygen levels are monitored in real time with a patient monitor, and recovery after surgery is usually quick and comfortable.

After surgery, your pet is kept under observation in our bright, garden-view recovery area until fully awake and stable. Our vet decides when your pet can go home and explains in detail what to look out for at home.

Complete blood counts are run on our Mindray BC-30 Vet and biochemistry tests on our Mindray vetXpert, in-house; samples are not sent to an outside lab. Results are usually reviewed by our vets and explained to you within 15–30 minutes.

Digital X-rays taken with the Mindray VetiGen P50 appear on the computer screen within seconds. The images are reviewed by our vets during the same visit and the findings are explained to you clearly; the whole process usually takes 15–30 minutes.

Yes. Under Animal Protection Law No. 5199 and the related regulation, owned cats and dogs in Turkey must be identified with a microchip and registered in the Ministry of Agriculture and Forestry’s pet registration system (PETVET). A microchip also makes it easier to return a lost pet to you.

The microchip, about the size of a grain of rice, is placed under the skin with a special applicator; it takes about as long as a vaccination and does not require anesthesia. The chip number and owner details are then entered into the pet registration system.

Yes. ISO-standard microchipping, registration in the pet registration system (PETVET) and pet passport / international vaccination record paperwork are handled at our clinic by our authorized vets. If you are planning to travel abroad, please contact us early, as requirements differ from country to country.

Our priority is clipping without anesthesia, with a patient approach that doesn’t frighten our patients. Only for extremely stressed or aggressive patients, or those in pain from severe matting, can light, safe sedation be used — with a vet’s assessment and the owner’s written consent.

Our clinic is designed to keep stress to a minimum. Before the examination you can spend time with your dog in our lawn garden. Instead of dark cages, our inpatient and observation area offers a calm, daylit space overlooking the garden.